Perspective from a Direct Support Professional

Perspective from a Direct Support Professional

Direct support professionals (DSPs) make big sacrifices and put their heart and soul into taking care of people. Here is a letter to the editor that was recently posted on Marshall Independent from a direct support professional (DSP) who works with people with intellectual and developmental disabilities.

Article: DSP workforce shortage public health crisis

Read the letter in its entirety here: DSP workforce shortage ‘public health crisis’

Original Article link:

Thriving in a Healthcare Drought: A Case Study

Download Your Free Case Study: Thriving in a Healthcare Drought

The story of how a California provider managed to cut costs and increase quality as healthcare resources dissipate by implementing new innovative industry research findings.

Any provider that expects to survive and thrive in the future, must ACT NOW to proactively reinvent itself. Implementing these research findings is a practical, established action plan available now to enlightened agency leadership.

Download and read this case study to discover how this California provider:

  • Drastically cut workers comp premiums
  • Reduced unemployment insurance costs by 31.6%
  • Generated over $268,000 in annual savings for workers comp and unemployment insurance combined
  • Increased hourly compensation for direct support staff competitive with Walmart
  • Discovered two statistically distinct direct support roles
  • Cut turnover through improved recruiting and selection processes

Download Your Free Case Study: Thriving in a Healthcare Drought

2016 Rio Paralympics

With most of the world focused right now on the 2016 Olympic Games in Rio, there is something very special coming after the games conclude. While some of the most well known Olympic athletes make their way home from Rio, another group of super star athletes will be busy preparing for their arrival to Rio to demonstrate to the world their superhuman abilities at the Rio 2016 Paralympic Games.

On September 7th, 2016 athletes from 176 countries from around the world will take the world stage and accomplish what many may never dream is possible. While overcoming odds that would defy most people, these superhuman athletes will show the world that anything is truly possible no matter what challenges we face in life.

The Rio 2016 Paralympic Games will truly be an inspiration to all. It is our hope that you get a chance to tune in and watch some of the most incredible people in the world as we plan to do.

Eating Soup with a Fork

HR management professionals continuously conduct and publish research that identifies the most effective and ineffective HR practices and tools.

Find out how your current Selection practices stack up against those supported by research. A review and revision can help you:

  • Break the cycle of “recruit / hire / train / fire / recruit / hire / train / fire / …”
  • Cut turnover and eliminate most of the attendant costs and hassles.
  • Improve consumer satisfaction and enjoy more enthusiastic consumer referrals.

This report should help you assess your processes and measure your needs for new or revised selection processes. After you read this article, if you feel the need for process review, call us and we’ll share the actual experiences of immediate and sustained increases in recruiting, applicant flow, retention and dramatically improved consumer satisfaction. This is a big spoon!

You can access the report here: Eating Soup with a Fork


Direct Support Staff Turnover Reduced – Case Study

It’s no secret that labor costs are a major concern in health care, and one of the best ways to manage costs is to make smart hires–especially for direct support staff

Hiring the right direct support staff and putting them in the right positions not only increases the quality of patient care, it can also significantly reduce turnover, one of the biggest drivers of labor costs in the industry.

PCP Case Study Graph image


Turnover puts strain on human resources departments. It chips at morale and increases unemployment expenses.  More importantly, turnover among direct support staff has a negative impact on the quality of support consumers receive. 

But how can an organization ensure that the right people are hired to do the right jobs–especially when turnover rates for certain positions are as high as 70 percent? The answer is information.

Knowing with precision how likely a person is to succeed is a powerful tool for any organization. That’s why it’s important to use a data-driven, real-world tested survey to identify candidates who have both the right skills and personality traits to succeed in the positions that deliver direct care to consumers. 

Using data to increase the likelihood of success among direct care professionals is a proven technique that has helped many health care organizations reduce turnover, save money on labor costs and deliver exceptional support.

In 2011, Mur-Ci Homes had a 52 percent turnover rate. After switching to a hiring system based on data and analytics, the rate was reduced to 27 percent the following year. 

During the same period, an organization called Reach reduced its turnover rate from 74 percent to 28 percent. CCN cut its turnover rate among direct support staff by 31 percent (from 61 percent turnover to 30 percent), Quest reduced turnover from 39 percent to 18 percent. And, perhaps most impressive of all is TFS, which has a whopping 78 percent turnover rate in 2011 but by changing its hiring practices, got it down to 33 percent in less than a year. 

These are real, quantifiable results. Each of these organizations invested in a proven hiring technique for direct support staff and realized tangible savings (as well as improved customer care) in about one year’s time. 

There’s nothing more important than delivering quality care, and one of the best ways to do that is to put the right people in the right positions.

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